Please allow a minimum 6 to 8 weeks for UK delivery on all Classic Collection items.
International delivery may be a minimum of an additional ten days.
Your item may get delayed in customs. We take no responsibility for this or any charges incurred.
Ready-made items will be shipped once full payment has cleared.
UK orders will be sent via Royal Mail first class recorded, international orders via Royal Mail's 'International Tracked'. You will be required to sign for your package. This gives us both peace of mind that your order is on its way and is delivered safely.
Some accessory items, such as parasols and stockings are sent Royal Mail second class to keep costs down. Although you won't need to sign, I do obtain proof of posting.
Blue Lady Couture takes no responsibility if your order does not arrive in time for your special event, providing it was despatched within the time frame explained. We have no control over the delivery time and only offer it as a guide on the order confirmation based on Royal Mail and International Tracked. We always recommend you order well in advance and contact us if you are on a tight deadline to ensure there is space in our schedule since certain times of the year can be very busy.
For READY MADE accessories, corsets and garments, please double check on the sizing. We will accept returns, however, you must contact us within seven days of receipt to inform us of your intentions. We do not refund shipment costs and the refund will be processed once we receive the item back in pristine condition.
If your item is FAULTY on arrival, please contact us within 7 days of receipt and we will endeavor to assist you to the best of our ability. We want you to be happy with your purchase, but please bere in mind 'faulty' does not mean fitting issues, but damaged. Please ensure damaged packaging is noted on receipt and photograph if necessary.
Take care when opening your package. We do not recommend using knives or scissors.
Important further information on our terms and conditions can be found here:
- Classic Collection
- Bespoke Services